If your power is off:
- check your home’s breaker panel to make sure the outage isn’t due to a tripped breaker;
- call your neighbors to see if their power is off so you can determine if the problem exists within your home or on our lines; and
- if discovered that the problem is outside your home, call Central Electric, day or night, 365 days a year. If your neighbors’ power is out, don’t assume others have reported the outage.
To report a power outage:
Call our automated outage reporting system toll free at 1-877-766-6769. When you dial the special 877 number, a recorded voice will instruct you step by step through the process. Our computer will identify your telephone number and cross-reference it in member records, enabling us to quickly pinpoint the outage location.
Call 24 hours a day to report a power outage or emergency: 1-877-766-6769.
If you need to contact the Cooperative for any other reason, our office is open from 8 a.m. to 5 p.m. Monday through Friday.
Please call us at (919) 774-4900 or 1-800-446-7752.